How can I track my order?
Once your order has shipped, we will send you an email or text message with a tracking number. You can use this number to check the status of your order on our tracking page. If you do not receive your tracking information, please check your email or contact us at [email protected].
How long will my delivery take?
Estimated delivery times range from 7-15 business days, depending on your location. We ship Monday through Friday, excluding public holidays. Delivery times do not include order processing time (1-3 business days).
How can I return an item?
You can return an item within 30 days of receiving it. To initiate a return, please contact us at [email protected], providing your order number and reason for return. We will guide you through the next steps.
What are the conditions for returning the product?
The returned product must be in new, unused, undamaged condition, with all tags attached. The product must be returned in its original packaging. We reserve the right to refuse a return if the product does not meet our standards.
How long will it take to receive my refund?
Once we have received and inspected the returned product, we will issue a refund to the original payment method. The refund may take 30 business days. If you have not received your refund after this time, please contact your bank or credit card company.
Can I change or cancel my order after it has been placed?
Order changes or cancellations are only accepted within 24 hours of placing your order. If you would like to change or cancel your order, please contact us as soon as possible at [email protected].
How much is shipping?
We charge a standard shipping rate of $6.99 for all orders within the United States.